Support
Where you booked decides who can help. Find your case below.
Email us · [email protected]Where did you book?
A hotel booked directly on farepage
- Use the booking ID and email from your confirmation to view or cancel it in Manage booking.
- Payments and refunds are processed by Nuitee (LiteAPI). The charge may appear under Nuitee on your card statement.
- For name corrections or special requests, email us with your booking ID.
A booking made on a partner site (Agoda, Trip.com, Expedia, Klook, Viator…)
- That site handles the booking, payment, cancellation and refund. Please contact its app or customer service.
- farepage cannot view or change partner bookings. If a promo code did not apply, the partner’s terms apply.
Direct booking cancellation & refund policy
- Free-cancellation rates
- Cancel yourself in Manage booking before the deadline shown on the room and get a full refund to your original payment method.
- After the deadline
- Part or all of the price may be charged under the hotel’s policy, shown on the room before you book.
- Non-refundable rates
- Cheaper, but not refunded if cancelled.
- Refund timing
- The refund is requested immediately; your bank may take a few days to show it.
- Local taxes
- Amounts marked “pay at hotel” (such as city tax) are paid at check-in and are not part of your payment.
- Changing dates or rooms
- Changes are not supported. Within the free-cancellation window, cancel and book again.
- No-show
- Usually not refunded. If you will arrive late, let the hotel or us know in advance.
About prices
- Direct-booking rates are live rates fetched when you search.
- Flight, hotel and ticket prices elsewhere on the site are as of the time shown and may differ at the seller by date and availability.
Privacy
The name and email you enter for a direct booking are passed to Nuitee to process it; farepage keeps only identifiers such as the booking ID. Privacy policy